Effective Date: May 7, 2026
This Privacy Policy describes how our application (“App”, “we”, “our”, or “us”) collects, uses, stores, shares, and protects your information when you use our customer and driver mobile applications, website, and related services.
By accessing or using our services, you agree to the collection and use of information in accordance with this Privacy Policy.
We may collect the following categories of information:
Full name
Phone number
Email address
Profile photo
Vehicle details (for drivers)
Government-issued identification or driving license details (for driver verification)
Payment-related information
Our application may collect precise and approximate location information from customer and driver devices through GPS, Wi-Fi, mobile networks, and device settings.
We collect customer location data to:
Enable ride booking or delivery services
Detect pickup and drop locations
Improve service accuracy and nearby matching
Provide real-time trip tracking
We collect driver location data to:
Enable ride or delivery operations
Provide navigation and route assistance
Track active trips and driver availability
Calculate distance, fares, and estimated arrival times
Improve safety, fraud prevention, and operational monitoring
Driver applications may access location data even when the app is closed or running in the background to support:
Live trip tracking
Driver availability updates
Navigation during active rides or deliveries
Safety and emergency support features
The app only accesses background location when required for active service functionality.
Location data may be shared:
Between customers and drivers during active trips or deliveries
With dispatch, admin, or support systems
With trusted third-party providers supporting maps, analytics, navigation, cloud infrastructure, or fraud prevention services
We do not sell location data to third parties.
We may automatically collect:
Device type and operating system
App version
IP address
Mobile network information
Crash reports and diagnostics
Browser type
App interaction and usage statistics
We use collected information to:
Provide and maintain our services
Process bookings, rides, and deliveries
Verify users and drivers
Improve app performance and user experience
Enable communication between customers and drivers
Send important notifications and updates
Prevent fraud, abuse, and unauthorized activity
Provide customer support
Comply with legal obligations
Payments may be processed through secure third-party payment providers. We do not store complete payment card details on our servers unless required for operational or legal purposes.
Our website and services may use cookies and similar technologies to:
Improve functionality
Analyze usage patterns
Remember preferences
Enhance security
Users can manage cookie preferences through browser settings.
We may share information with:
Customers and drivers during active services
Service providers and business partners
Cloud hosting and analytics providers
Payment processors
Government authorities or law enforcement when legally required
We do not sell personal information to third parties.
We retain information only for as long as necessary to:
Provide services
Meet legal and regulatory obligations
Resolve disputes
Prevent fraud and abuse
After retention periods expire, data may be securely deleted or anonymized.
We implement appropriate technical and organizational security measures to protect personal information against:
Unauthorized access
Alteration
Disclosure
Loss or misuse
Security measures may include:
Encryption
Secure servers
Access controls
Monitoring systems
Regular security reviews
However, no method of electronic storage or internet transmission is completely secure.
Depending on applicable laws, users may have rights to:
Access their personal information
Correct inaccurate information
Delete their account or data
Withdraw permissions
Request a copy of stored information
Location permissions can be managed anytime through device settings. Disabling location access may limit certain app functionality.
Our services are not intended for individuals under the age required by applicable local laws. We do not knowingly collect personal information from children.
Our application may contain links or integrations with third-party services such as:
Maps and navigation providers
Payment gateways
Analytics services
Cloud hosting providers
These third parties may collect information according to their own privacy policies.
We may update this Privacy Policy periodically. Updated versions will be posted within the application or on our website with a revised effective date.
Continued use of our services after changes become effective constitutes acceptance of the updated Privacy Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact us:
Email: support@navioride.com
Address: Jaipur, Rajasthan, India